Home Clearance Pty Ltd and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy, and security of your personal information. We are bound by, and will abide by, the Australian Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”) and any other relevant privacy rules and legislation enacted from time to time. This includes the EU General Data Protection Regulation (GDPR) for persons located in the European Union.
Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise, it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
What personal & financial information do we require for your order?
In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes:
- your name;
- residential and billing address;
- email address;
- telephone or mobile numbers; and
- products and services we provide to you.
We don’t store any credit card information obtained through our website. We pass it onto our bank or where applicable, our supplier for processing. However, we do hold the last 4 digits for verification of your card on delivery. In some instances, we request a copy of your driver’s license and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
How do we collect personal information from you?
Home Clearance Pty Ltd collects personal information directly from you when you submit it online at homeclearance.com.au or by telephone. There may also be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.
How do we use personal information?
We may use your personal information to:
- provide you with our products and services;
- respond to questions or product requests (including via online live chats);
- forecast future needs of our products and services;
- keep a record of our dealings with each other and enable us to contact you when necessary; and
- develop a data profile to enable us to tailor our services to you.
Disclosure of personal information
These third parties may be located in Australia or overseas, including but not limited to the United States, the United Kingdom, the European Union, Canada, and India.
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Australian Privacy Principles and any other relevant privacy rules and legislation as enacted from time to time, including the EU GDPR. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
- when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
- where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
- to appropriate persons, where your communication suggests possible harm to others.
Home Clearance Pty Ltd takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working at our company all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
How to access and amend personal information
We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.
If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
We may refuse access to personal information where:
- the information being sought is mixed with other information that would disclose personal information of another person;
- the information relates to existing or anticipated legal proceedings;
- providing access would be unlawful or where denying access is authorised by law.
Our contact details are:
Winning Appliances Pty Ltd
Level 2, 20A Danks Street
Redfern NSW 2016
Attention: Privacy Officer
Phone: 1300 050 050
E-mail: [email protected]
If you believe the Winning Group has not adequately dealt with your complaint, you may complain to the Privacy Commissioner, whose contact details are found on their website http://www.oaic.gov.au/. For more information about privacy issues within the EU, please visit https://www.eugdpr.org/