Home Clearance

Back Up Plan - for peace of mind

If you've ever had an appliance break down just after the warranty expired, you'll know how frustrating - and costly - that can be. The Home Clearance Back Up Plan is designed to protect you from exactly that.

Purchased at the same time you buy an eligible product, the cover provided by the Back Up Plan kicks in once the manufacturer's warranty ends. This gives you continued cover and a clear, simple process to follow if something goes wrong - all managed by one dedicated team.

Home Clearance Back Up Plan service technician

What's included?

We manage the whole process - the repair or replacement process will be managed for you by experienced technical staff from beginning to end.
Convenient at-home service - qualified technicians repair your product (parts and labour included) at your location whenever possible. If off-site repairs are needed, the appliance will be transported to an approved repairer.
Transferable cover - if you sell your product, the Back Up Plan can be transferred to the new owner.*
Loan product for slower repairs - if a repair is likely to take longer than 10 working days, we'll loan you a replacement so you're not left without.*
Dedicated support line - if you need help with technical issues, you can call our dedicated support line on 1800 008 104 , available weekdays, 9am-5pm AEST.

There are two types of Back Up Plan available

Replacement Cover Plan

Available for products costing $1,000 or less. If your product develops a mechanical or electrical fault, it will be replaced with an equivalent new product. Cover begins 12 months after the product purchase date, or when the original manufacturer's warranty expires, whichever is later.

Repair Cover Plan

Available for products costing over $1,000. If your product develops a mechanical or electrical fault, a qualified technician will repair it (parts and labour included). Cover begins 12 months after the product purchase date, or when the original manufacturer's warranty expires, whichever is later.

When does cover start?

The cover provided by your Back Up Plan begins as soon as your manufacturer's warranty expires, so there's no gap in your protection.

How long does the Back Up Plan last?

The period of cover provided by Back Up Plans varies according to the product. You will see the option to add Back Up Plan in your Shopping Cart, and it will specify whether the plan for your chosen product provides cover for 2, 3 or 4 years.

How much does the Back Up Plan cost?

The cost of the Back Up Plan depends on the type of product it covers, the price of the product, and the length of cover provided. If a plan is available for your chosen product, its price will be displayed in your Shopping Cart.

Making a claim

To make a claim, you'll need your original purchase receipt and/or Tax Invoice to confirm your purchase of both the product and the Back Up Plan. Simply call 1800 062 782 , Monday to Friday, 8am-6pm AEST and our team will walk you through the claims process.

Please note: Each Back Up Plan covers one individual product, so if you're buying more than one item and want full peace of mind, simply add a plan for each eligible item at the time of purchase.

The Back Up Plan is managed by a third party provider.

*For full details, please refer to the Back Up Plan document , and read prior to purchase of your plan.

Back Up Plan - for peace of mind

What's included?

There are two types of Back Up Plan available

Replacement Cover Plan

Repair Cover Plan

When does cover start?

How long does the Back Up Plan last?

How much does the Back Up Plan cost?

Making a claim

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