250 Reviews

This company is a complete joke, I wouldn’t waste your time or money. I purchased a fridge and washing machine weeks in advance of moving into my home, specifically choosing items that were listed as in stock and available for delivery that week. Only a couple of days before delivery I received a phone call advising that the fridge was not in stock. That made absolutely no sense given I had ordered well in advance and selected products that were supposedly available. I requested a refund for the fridge but confirmed I still wanted the washing machine delivered on the agreed delivery date. Then the delivery day came and nothing happened. No communication, no delivery, nothing. I had taken the day off work to wait at home. When I finally called, I was told the washing machine delivery was scheduled for 4 weeks time. I immediately requested a refund and explained how unacceptable this was. A few days later, I followed up because I still hadn’t received my refund. I was told to wait 5 business days. I did, still no money. I followed up again and received no reply. Over 3 weeks, I have called numerous times, constantly speaking to different people who assures me it is being looked into, only for absolutely nothing to happen. I have also sent several emails, majority of which were never answered. 3 weeks for a refund??? This is honestly some of the worst customer service I have ever experienced. The lack of communication, false stock availability, delivery failures, and refusal to properly process refunds is completely unacceptable.

A very simple, quiet, unobtrusive machine. I appreciate the small footprint and quiet operation and the design is clean and simple.

Happy with the new machine and the prompt delivery and installation.