38 Reviews

Absolutely love this fridge / freezer. The water tank is a great feature, without the need for plumbing. There’s plenty of shelf space and 2 fruit and vegetable drawers. Freezer is roomy and comes with nice ice trays and ice storage box so we always have ice ready. Would’ve been 5 stars except the smart setting is not good and I found didn’t keep the fridge cold enough. Once I switched to just manually setting the temp to 3 deg I haven’t looked back! The control panel is easy to use and this was an easy fix. Drawers are also a bit clunky but not really an issue. Overall fantastic product for the price!

This company is a complete joke, I wouldn’t waste your time or money. I purchased a fridge and washing machine weeks in advance of moving into my home, specifically choosing items that were listed as in stock and available for delivery that week. Only a couple of days before delivery I received a phone call advising that the fridge was not in stock. That made absolutely no sense given I had ordered well in advance and selected products that were supposedly available. I requested a refund for the fridge but confirmed I still wanted the washing machine delivered on the agreed delivery date. Then the delivery day came and nothing happened. No communication, no delivery, nothing. I had taken the day off work to wait at home. When I finally called, I was told the washing machine delivery was scheduled for 4 weeks time. I immediately requested a refund and explained how unacceptable this was. A few days later, I followed up because I still hadn’t received my refund. I was told to wait 5 business days. I did, still no money. I followed up again and received no reply. Over 3 weeks, I have called numerous times, constantly speaking to different people who assures me it is being looked into, only for absolutely nothing to happen. I have also sent several emails, majority of which were never answered. 3 weeks for a refund??? This is honestly some of the worst customer service I have ever experienced. The lack of communication, false stock availability, delivery failures, and refusal to properly process refunds is completely unacceptable.

Bought a brand I probably wouldn’t have a few years ago but I think CHIQ have really stepped up and are improving their reputation. My Samsung fridge ($1400) lasted less than 4.5 years. CHIQ offered 5 yr warranty so I’m already winning. Can’t beat the price and really happy with the quality. Super quiet and everything working as it should so far. Don’t hesitate to buy CHIQ. Their warranty exceeds other brands. I feel they will become highly sort after.