8 Reviews

This machine is the worst dryer I've ever owned. It has broken down 4 times in 12 months. I've had 3 solenoids and two pumps replaced in 12 months and finally Bosch have agreed to allow me to have a refund. I may have just received a lemon, but I believe that the many faults are due to the flawed design. This machine does not have a typical lint catcher in the door like other machines that you easily and swiftly clean each load. This collects wet, slimy lint in a filthy bacteria trap of a catcher at the bottom of the machine, that requires thorough cleaning every 15-20 loads. (once a week for me) It is absolutely disgusting. It is a very high maintenance machine that constantly requires special cleaning functions to be run. It's well beyond what would be considered normal maintenance of a machine. I spend more time than ever in my laundry not cleaning my clothes, but cleaning this machine!!! I strongly advise you to look at other machines over this one.

I was a loyal Bosch customer for over a decade, owning multiple kitchen and laundry appliances and recommending the brand to others. However, my experience with the Bosch Series 8 Heat Pump Dryer has been nothing short of disappointing. Firstly, the dryer's design is fundamentally flawed. The claim of 'self-cleaning' for the condenser is misleading, as it requires costly maintenance by a technician, unlike other Bosch models that allow for user cleaning. This lack of transparency regarding ongoing maintenance costs is unacceptable. I am sure many customers, myself included, would not have purchased this dryer if we were aware of the ongoing costly maintenance essential for efficient drying. Secondly, the drum's inability to reverse rotate leads to tangled and damp laundry, requiring constant manual intervention. Despite having 14 drying programs, only a few are effective, with most failing to dry clothes adequately. The only effective ones were 'Towels', 'Cottons' or 'Time Program Warmed'. The 'Wool Finish' cycle has a default setting of 6 minutes, and in my experience, inadequate to dry even a single woollen top. Furthermore, Bosch's customer service has been appalling. Instead of addressing my concerns, they dismissed them, citing my supposed lack of understanding of the dryer and rejecting my request for a service technician, insisting that the dryer was performing within specifications. It took escalating the issue after hours to get a technician to properly assess the dryer. I resorted to calling outside regular working hours when they are managed by more obliging contractors. The technician was the only person who took the time to listen to all my issues and did a full and thorough investigation. He found no fault with the condenser, filter, sensor, airflow, temperature, etc. He agrees the lint filters were maintained impeccably as I washed both lint filters every second day and dried them overnight. He agrees it should not take over 4 hours to have damp clothes. Consequently, he replaced a new motherboard which reduced the drying time down to ~2 hours, which is reasonable and acceptable for a heat pump dryer. I do believe many customers have been supplied with dryers installed with faulty motherboards, which is challenging to diagnose, as confirmed by the technician. I have requested a refund under the Australian Consumer Law due to the major design flaws of the product. However, Bosch's handling of the situation, including denying receipt of service reports has been frustrating and unprofessional. I contacted the supplier (Appliances Online) and ended up going around in circles without a deadline provided for the reports. When I contacted the technician, he confirmed the reports were sent 3 days after completion of the service and he even received payment for the job. He emailed a copy of the report which I immediately forwarded to Appliances Online, but communication has ceased at this point. The overall experience has soured my opinion of Appliances Online. This experience has not only cost me time, money and energy but has also shattered my trust in Bosch and Appliances Online. I have lodged a complaint with the Office of Fair Trading and will no longer support or recommend these companies. Consumers deserve honesty, transparency, and accountability from manufacturers and suppliers, and Bosch and Appliances have failed miserably to deliver on these fronts.

Don’t have to empty the lint filter all the time, this model collects it and I empty it once every 20 or so loads. Very handy, plus it’s wifi enabled so I get notifications to the app in my phone when done. Quiet, simple to use, happily recommend.