Popular Questions & Answers
Are all of your products classified as brand new?
We have brand new products straight from the manufacturer, as well as a large range of clearance items that may be refurbished, and contain scratches, dents or marks (but which are still in perfect working condition). Simply look for the different variation tags when on the product page of the product you’re looking to buy.
Do all of your products come with warranty?
Yes, all of our products come with a manufacturer’s warranty but which does change from product to product and brand to brand. Simply look for the warranty information located in the specifications table on each product page, just right of the product image.
I’d like to know a little more information about a product on your website. What should I do?
We want our customers to make an informed purchase decision. If you require clarification around any product available on our website, please contact us prior to purchase, and our staff will gladly assist. We can be reached 7 days a week (9am to 5pm) via phone on 1300 002 500, or by our online inquiry form, or online chat (look for the chat icon in the lower right hand corner of the screen).
Does the product come with all attachments and accessories?
When purchasing New Condition or Cosmetic Imperfection type products, there are times where not all original accessories are available, however, we will let you know about this on the product page.
Is anything else included with my purchase other than what is depicted in the photographs on the website?
In short, no. Please review all product photographs carefully. Items are sold as depicted in the photographs on our website, with no additional components, or accessories. Should you have any queries, please contact our staff for further assistance.
Are all of your products listed online?
The short answer, yes. What we have on our website is what we have available to sell. Of course, we get new products all the time but we don’t really know what we’re getting until we get it so just be sure to check back regularly.
Do you have any physical stores or showrooms?
Unfortunately no, we don’t have any showrooms or stores where you can see the product before you buy, however, you can find all the information you need on our website, 24 hours a day, 7 days a week. If you would like to talk to someone about a product you’re looking to purchase, you can call us on 1300 002 500 from 9am to 5pm, 7 days a week.
Do you offer ‘layby’ or payment terms?
We certainly do! Once you have selected your products and added them to cart, just choose the ZipMoney option at checkout. By choosing ZipMoney you will get the product paying nothing up front, and a 6 or 12-month (12 months requires spend of $1,000 or more) interest-free period to pay it off.
Can you deliver to my area?
This depends on a couple of things, being if we have any stock available in your local area, and if we can actually deliver to your postcode. To check what stock is available simply enter your postcode when prompted, and then view the product page of the product you’re looking to purchase to confirm if free delivery is available.
How much is delivery?
Glad you asked! Our professional delivery service which includes the taking away of your old disconnected appliance (if you need it) is completely FREE! Yes, you heard it right, along with our amazing deals and market leading prices we also don’t charge a cent for delivery.
How long will delivery take?
It depends on what product you purchase and where you’re located. When you add a product to your cart and checkout, you’ll be able to select your preferred delivery date which we’ll confirm for you once we process your order. If we cannot meet your ideal delivery date, we’ll be in touch to let you know what other dates are possible.
Can I come pick the product up?
We’re sorry but no product pickup is allowed. Let us do the hard work for you instead though with our free & very professional delivery service.
Can I schedule a specific delivery time?
Unfortunately, we are unable to schedule deliveries at specific times of the day. Our delivery service operates between 9am and 5pm, however, sometimes it’s as early as 6:30am or as late as 7pm. We’ll contact you on the day of delivery before 10am to let you know your 2-hour delivery window, and again around 30 minutes before we arrive. If you’re one of the first deliveries of the day, we’ll let you know this as soon as we’ve finished organising the delivery run.
Can I onforward to a courier company?
There is nothing stopping you from purchasing a product and entering the address of a courier or freight company in order to purchase something that is available in another state. If you intend on doing this, however, please be aware we will not be responsible for any missing parts, or damage that occurs during transit. The reason we don’t ship interstate is for this very reason – out of box products are very easily damaged during transit.
Can I select a delivery date more than 30 days from checkout?
The short answer is no. When you add a product to your cart and checkout, you’ll be able to select your preferred delivery date up to a maximum of 30 days from the date of checkout.
Can you take my old appliance away?
Yes, we sure can! We’ll happily take away your old disconnected appliance (it must be disconnected from any power, gas or water supply), just let the delivery drivers know when they arrive that you would like one taken away (excludes mattresses).
What happens if I am not home on the day of delivery?
If you’re unable to make it home on the day of delivery, it’s OK we just need to know as soon as possible so that we can update the driver and organise the delivery on another day of your choosing (we’re unable to leave the product at your home unattended).
Do you offer professional installation?
We offer free connection for refrigerators, washing machines (excluding washing machine pedestals) and microwaves as well as paid installation for harder to install products such as dishwashers, and cooking appliances. To add installation to your purchase, please give our team a call on 1300 002 500.
I have a problem with a product I purchased from you. What do I do?
If you have purchased a product from us that is still within the manufacturer’s warranty period, the quickest way to get your product fixed is to fill out our Customer Service Request Form. Once we receive your request we’ll work with the manufacturer to get someone to come out to look at the product for you.
What’s your change of mind policy?
Unfortunately, because we are a clearance outlet selling clearance stock we don’t accept returns for change of mind, or customer purchase error (including, but not limited to making a wrong selection, incorrect customer measurements, unsuitable colour choice). If for any reason the product is not working or has issues, we will work with you and the manufacturer to arrange a service call (assuming the product is still under its standard manufacturer’s warranty). As mentioned above, all our products, even though they are clearance, still do all come with full manufacturer’s warranty.
My product has sustained damage in transit. Do I need to report this?
Yes. Any damage sustained to your product (outside of that described on our website), must be reported to Home Clearance within 7 days of receipt of delivery on 1300 002 500, or via our website Online Inquiry Form.
My product has missing parts. Are you able to help?
All products with missing parts (outside of those listed on the product at the time of purchase), must be reported to Home Clearance within 7 days of receipt of delivery on 1300 002 500, or via our website Online Inquiry Form.
My return request has been approved. How long do I have before my product will be picked up?
All collections must take place within 5 working days of the return request date. Failure to do so will result in a cancellation of your return request.
Where will my product return be collected from?
We will only collect your product from the same address to which it was originally delivered. We cannot collect from any other location.