Popular Questions & Answers
Are all of your products brand new?
In short, yes they are. We have brand new products straight from the manufacturer, as well as a large range of clearance items that may contain scratches, dents or marks (but which are still in perfect working condition). Simply look for the different variation tags when on the product page of the product you’re looking to buy.
Do all of your products come with warranty?
Yes, all of our products come with standard manufacturer’s warranty which changes from product to product and brand to brand. Simply look for the warranty information located in the specifications table on each product page, just right of the product image.
Does the product come with all attachments and accessories?
When purchasing New Condition or Cosmetic Imperfection type products, there are times where not all original accessories are available, however, we will let you know about this on the product page.
Are all of your products listed online?
The short answer, yes. What we have on our website is what we have available to sell. Of course, we get new products all the time but we don’t really know what we’re getting until we get it so just be sure to check back regularly.
Do you have any physical stores or showrooms?
Unfortunately no, we don’t have any showrooms or stores where you can see the product before you buy, however, you can find all the information you need on our website, 24 hours a day, 7 days a week. If you would like to talk to someone about a product you’re looking to purchase, you can call us on 1300 002 500 from 9am to 5pm, 7 days a week.
Do you offer ‘layby’ or payment terms?
We certainly do! Once you have selected your products and added them to cart, just choose the ZipMoney option at checkout. By choosing ZipMoney you will get the product paying nothing up front, and a 6 or 12-month (12 months requires spend of $1,000 or more) interest-free period to pay it off.
Can you deliver to my area?
This depends on a couple of things, being if we have any stock available in your local area, and if we can actually deliver to your postcode. To check what stock is available simply navigate to a category page and select your state from the ‘Available in States’ filter option. To check if we actually deliver to your area, click on one of those products and enter your postcode on the product page, right above the add to cart button.
How much is delivery?
Glad you asked! Our professional delivery service which includes the taking away of your old appliance (if you need it) is completely FREE! Yes, you heard it right, along with our amazing deals and market leading prices we also don’t charge a cent for delivery.
How long will delivery take?
It depends on what product you purchase and where you’re located. When you add a product to your cart and checkout, you’ll be able to select your preferred delivery date which we’ll confirm for you once we process your order. If we cannot meet your ideal delivery date, we’ll be in touch to let you know what other dates are possible.
Can I come pick the product up?
We’re sorry but no product pickup is allowed. Let us do the hard work for you instead though with our free & very professional delivery service.
Can I schedule a specific delivery time?
Unfortunately, we are unable to schedule deliveries at specific times of the day. Our delivery service operates between 9am and 5pm, however, sometimes it’s as early as 6:30am or as late as 7pm. We’ll contact you on the day of delivery before 10am to let you know your 2-hour delivery window, and again around 30 minutes before we arrive. If you’re one of the first deliveries of the day, we’ll let you know this as soon as we’ve finished organising the delivery run.
Can you take my old appliance away?
Yes, we sure can! We’ll happily take away your old disconnected appliance (it must be disconnected from any power, gas or water supply), just let the delivery drivers know when they arrive that you would like one taken away.
Do you offer professional installation?
We offer free connection for refrigerators, washing machines (excluding washing machine pedestals) and microwaves as well as paid installation for harder to install products such as dishwashers, and cooking appliances. Look for the paid installation options on the product page, which appear right after you enter your postcode (located above the add to cart button).
I have a problem with a product I purchased from you, what do I do?
If you have purchased a product from us that is still in the manufacturer’s warranty period, the quickest way to get your product fixed is to fill out our Customer Service Request Form. Once we receive your request we’ll work with the manufacturer to get someone to come out to look at the product for you.
What’s your change of mind policy?
Unfortunately, because we are clearance outlet selling clearance stock we don’t accept returns for change of mind. If for any reason the product is not working or has issues we will work with you and the manufacturer to arrange a service call, assuming the product is still under its standard manufacturer warranty. As mentioned above, all our products, even though they are clearance still do all come with full manufacturers warranty.