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COVID-19 Measures

To our valued Home Clearance customers,

I wanted to update you on the actions and measures we have implemented across our business, in light of the current situation with COVID-19 and following guidelines set out by the Federal & State Governments and the Australian Department of Health. Our customers’ and our teams’ health and safety is our number one priority.

24/7 Locally-based customer support

Trading as normal – We are continuing to trade as normal offering our locally-based customer support, and will continue to do so until advised. Our team is friendly, helpful and knowledgeable, so please feel free to call us any time day or night, on 1300 002 500, live chat or via email.

NSW – To ensure your health and safety, we have implemented COVID-safe measures for deliveries including minimal contact and contactless delivery. We are currently offering doorstep delivery only, temporary suspension of in-home services such as old appliance removals and trade installs and rescheduling flexibility to Liverpool, Canterbury-Bankstown, Cumberland and Blacktown. Call our friendly support team on 1300 002 500 for more information.

QLD – Following tightened restrictions in Victoria, we will continue to operate 24/7 and deliver appliances, offering customers minimal contact, and contactless delivery.

VIC – Following tightened restrictions in Victoria, we will continue to operate 24/7 and deliver appliances, offering customers minimal contact, and contactless delivery.

Products & orders

Stock availability – We have stock available and are trading as usual.

High Volume of Calls – Our customers are at the heart of everything we do at Home Clearance, and we have been overwhelmed by the support of our customers during COVID, but it does mean that our wait times are longer than usual. Rest assured our locally-based Customer Support Team is available via phone, live chat and email, to provide our high level of service.

Minimal contact delivery

Masks – All delivery and installation team members in NSW are wearing masks, following the mandatory requirement set by the NSW State Government.

Greeting and distance – Our team will not be shaking customers’ hands or be in close contact. We will be waving and saying hello.

Minimising time spent in your home – We will take products out of their boxes outside your property, before taking them inside. Please note, we only offer unboxing for laundry and refrigeration products.

Signing for delivery – Our team will ask customers for permission to sign on their behalf, to avoid touching devices.

Training and supporting – We are committed to training and supporting our delivery team in the best hygiene practices.

Distribution centres

Masks – Our warehouse team members in NSW are wearing masks, following the mandatory requirement set by the NSW State Government.

Temperature Testing – All delivery, installation and warehouse team members in NSW, and around the country are having their temperature tested on a daily basis.

Split Shifts – We have split shifts to accommodate social distancing measures.

Cleaning – We are cleaning our warehouses around the country, routinely between shifts and at the end of each day.

Finally, we have nine company values here at Home Clearance, which we live and breathe: two being One In All In and Embrace Change. We are happy to be in this together with you – stay safe and let’s support each other.

– John Winning