Our Products & Clearance Process
Any retailer that buys and sells product will have the problem not being able to sell all the stock they bought. Some stock can get damaged, some stock is superseded and becomes last years model, and some stock is returned from customers likely because the product didn’t fit or maybe because of change of mind. What we receive on a daily basis varies but can be broken into three different groups:

Cosmetic Imperfection
They may have a few scratches or marks, but who said scars can’t be sexy especially with a huge price reduction.

New Condition
These guys may of have been removed from their box but are very handsome appliances, with no physical scratches or marks.

Runout
If you’re after a brand new product in it’s box but at a heavily reduced price, we have you covered with our range of run out clearance items.
What about warranty?
When you purchase one of our clearance items, you receive the full standard manufacturers warranty meaning that if something goes wrong within the warranty period, you’re covered just as well as if you purchased the product brand new. In any event anything goes wrong with a product you got from us, just give us a call or send us a Service Call Request and we’ll work with you until your problem is solved.
What Our Customers Say
Our customers give us feedback in one of two ways. They either leave feedback via our internal feedback tool (we use Net Promotor Score) or they will go and leave feedback on a public review platform such as ProductReview.com.au. We’re not perfect, not every single order or delivery goes to plan but we pride ourselves on our ability to meet and exceed customer expectations, and the feedback we receive on a day to day basis is proof we’re not doing too bad.
NET PROMOTER SCORE (NPS)
NPS is a feedback system used by many companies all over the world. By getting customers to rate you post-purchase you’re given a score between the range -100 to +100. Anything above 0 is considered good, +50 is excellent and anything +70 is world class. The average score for retail in Australia is +12.
How are we doing?
July 2019 score +85.4
Promoters 88.74%
Passives 7.94%
Detractors 3.31%
Our Customers Love Us
From a recent promoter:
“Excellent prices, quality products and outstanding customer service. Won’t go anywhere else now I’ve found this store.”(10/10) 17/10/2018